FAQ
What are the free shipping zones?
We currently ship only to the 48 contiguous U.S. states. Unfortunately, we’re unable to deliver to PO boxes, APO, FPO, DPO addresses, as well as Alaska, Hawaii, Puerto Rico, and Guam.
How long will it take to get my orders?
It depends on where you are. Orders processed within the United States will take 3-5 business days to arrive. Delivery details will be provided in your confirmation email.
How do I pay for my purchase?
We accept all major credit cards (Visa, Mastercard, Discover, Diners Club). You can also opt for PayPal to pay for your order.
What shipping options are available?
Orders are shipped out via FedEx / UPS / USPS.
If you order a large number of products, we'll ship them separately.
Where can I find assembly instructions?
We will add a copy of assembly instructions in every product package that requires assembly. You can also contact our customer service via email to get one.
What if I received damaged or incorrect merchandise?
Before installation, please make sure you have all the hardware, the serial numbers are properly labeled corresponding to the list, and the quantity is correct.
If you receive defective, incorrect or incomplete merchandise, please email us right away. In the email, please include your order number, contact information and photos documenting damages.
Please keep all items and packaging materials until your claim is resolved. If your replacement item is back-ordered or out of stock, we’ll notify you as soon as we have the estimated arrival date, or we may work with you to suggest a suitable replacement.